Conversational AI in Insurance and Where the Rules Reach
What conversational AI and chatbots actually do across insurance, from quotes to claims, and the point where a customer-facing bot becomes a compliance question.
Consumer notice
Telling consumers when AI shaped a decision: disclosure duties, adverse action notices, and appeal paths.
AI Use Cases in Insurance by Business Line →Guides & analysis
AI in Insurance Claims
AI in insurance claims, step by step from intake to appeal: what each system decides, where it can go wrong, and what record makes the step reviewable.
Colorado Replaces Its AI Act with SB 26-189
Most of Colorado's SB 26-189 waits for January 1, 2027, but one section gave the insurance Commissioner AI disclosure rulemaking power on signing. Where the duties land.
UnitedHealth AI Governance and the nH Predict Case
A sourced UnitedHealth AI governance case study on the unresolved nH Predict dispute, prior authorization data, and the limits of the public record.